The #1 AI Solution for Hong Kong SMEs

Your AI Sales AssistantRuns Your Business 24/7

NovixChat uses AI to automatically reply to customers on WhatsApp — taking orders, managing bookings, and following up. No hiring, no training, no babysitting. Just focus on your craft.

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24/7

Always-on auto-reply

10x

Cheaper than hiring

5 min

Setup time

Sound familiar?

Problems Every SME Owner Faces

Drowning in WhatsApp messages

Spending 2-4 hours a day typing replies, answering the same questions over and over.

No one replies after hours

Customers WhatsApp you at night — by morning they've already gone elsewhere.

Hiring staff just to reply isn't worth it

Even part-time help costs HK$6,000+/month, plus training and quality control.

Want AI but don't know how to set it up

Bought a SaaS tool but still need to watch tutorials, fill forms, and learn a dashboard.

How it works

3 Steps, 5 Minutes

Chat to Set Up

Just chat with your AI assistant — tell it what you sell, your hours, and how you accept payment. No forms.

AI Starts Working

AI immediately begins handling customers — answering questions, recommending products, taking orders, and managing bookings. 24/7.

Manage via WhatsApp

Ask your AI "How's business today?" on WhatsApp. Manage everything from your phone — no computer needed.

Features

AI Does It All

Not a simple auto-reply — a real AI employee

Native Cantonese AI

Not a robotic machine translation. Natural Cantonese conversations that customers can't tell apart from a human.

AI Auto-Orders

Customers chat and order in one flow. AI calculates pricing, confirms the order, and sends a payment link.

AI Auto-Bookings

Customers book appointments via WhatsApp. AI finds available slots, reschedules, and sends reminders.

Gets Smarter Over Time

AI remembers each customer's preferences. When regulars come back, AI already knows what they like.

Manage via WhatsApp

Check daily reports, follow up with customers, manage orders — all from WhatsApp. No computer needed.

5-Minute Setup

Conversational setup — no forms, no tutorials. Just chat and start serving customers.

Use Cases

Works for Every Industry

🍰

Bakery & Cake Shop

"I'd like to order a 6-inch chocolate cake for pickup tomorrow."

AI checks stock → confirms → creates order → sends payment link → reminds for pickup

What the owner does: bake the cake.

💅

Nail & Beauty Salon

"Any availability for gel nails next Saturday?"

AI checks bookings → suggests slots → confirms appointment → sends reminder

What the owner does: do the nails.

👗

Online Fashion Store

"Do you have this dress in size M? How much?"

AI checks stock → quotes price → suggests pairings → takes order → arranges delivery

What the owner does: ship the order.

🏋️

Fitness Studio

"I'd like to try a class. When do you have beginner sessions?"

AI introduces classes → checks availability → books → collects payment → follows up

What the owner does: teach the class.

Comparison

Why NovixChat?

Traditional solutions need software + staff to operate. NovixChat saves you both.

Traditional

Software fee: HK$600-2,500
Staff cost: HK$6,000-12,000
Setup fee: HK$2,000-5,000
Daily mgmt time: 2-4 hrs/day
Monthly total: HK$7,000-15,000/mo

NovixChat

Software fee: From HK$199
Staff cost: $0
Setup fee: $0
Daily mgmt time: Near zero
Monthly total: From HK$199/mo

Pricing

Simple, Transparent Pricing

All plans include every feature. The only difference is AI reply volume.

Free

Try it out, see AI in action

Free

200 AI replies/month
All features
WhatsApp customer service
Conversational setup

Coming Soon

Starter

Small shops, personal brands

HK$199/mo

1,000 AI replies/month
All features
Auto orders + bookings
WhatsApp management

Coming Soon

Growth

Active SMEs

HK$499/mo

5,000 AI replies/month
All features
Customer memory system
Auto follow-up + daily report

Coming Soon

Pro

High-volume merchants, chains

HK$1299/mo

15,000 AI replies/month
All features
Priority support
Advanced analytics

Coming Soon

Enterprise

Unlimited replies, dedicated support, custom requirements

Coming Soon

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FAQ

Frequently Asked Questions

How is NovixChat different from regular auto-replies?+

Regular auto-replies can only follow pre-set flows. NovixChat is real AI that understands customer intent, checks inventory, creates orders, manages bookings, and remembers customer preferences. Most importantly, it speaks natural Cantonese — not robotic translations.

I'm not tech-savvy. Is setup difficult?+

5 minutes. Just chat with your AI assistant — tell it what you sell, your business hours, and how you accept payment. It starts serving customers immediately. No forms, no tutorials.

Will the AI give wrong answers?+

AI only uses the product info and guidelines you provide. You can set "red lines" (things it must never say) and "style" (tone of voice). If a customer asks something beyond the AI's scope, it automatically hands off to you.

What happens after I use up the free quota?+

The free plan gives you 200 AI replies per month. If your business needs more, you can upgrade anytime. All plans include every feature — the only difference is reply volume.

Why is it so affordable? Other AI solutions cost much more.+

Traditional solutions are expensive because they still require staff to operate. NovixChat is fully automated — no manual work needed — so we can offer all features at a simple fixed monthly fee.

Is my customer data safe?+

All data is stored in encrypted cloud databases. Each merchant's data is completely isolated — no one else can access it.

Ready to Let AI Run Your Business?

Start free, set up in 5 minutes, and start serving customers instantly.

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